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Privacy & Cookie Policy

SmartHome-Tech Limited

Last updated: June 2026

1. Introduction

SmartHome-Tech Limited (company number 12992548) (“SmartHome-Tech”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data relating to our customers, prospective customers, website visitors, and business contacts, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge this policy.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide to us

  • Full name
  • Company name and job title
  • Email address
  • Telephone number
  • Postal address
  • Information provided via contact forms, email, phone, or in person
  • Any additional information relevant to your enquiry, quotation, or project

Information from third parties

We may receive your details from trusted partners or contractors only where you have provided consent for them to share your information with us.

Website usage data

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website URLs

This data is collected using cookies and analytics tools and is generally anonymised.

3.How We Use Your Personal Data

We use your personal data only where it is lawful and necessary, including to:

  • Respond to enquiries and requests
  • Provide quotations and deliver contracted services
  • Manage customer relationships and ongoing support
  • Communicate service updates or relevant information
  • Improve our website, services, and customer experience
  • Meet legal, regulatory, and accounting obligations

Marketing communications

We may contact you about our services where it is relevant and lawful to do so. You can opt out of marketing communications at any time.

4.Lawful Basis for Processing

Under UK GDPR, we process personal data using one or more of the following lawful bases:

  • Consent – where you have clearly agreed
  • Contract – where processing is required to deliver services you requested
  • Legitimate interests – to operate, support, and grow our business (without overriding your rights)
  • Legal obligation – where processing is required by law

5.Data Processing Clarification

Installation Photographs & Remote Access

Installation Photographs

During the delivery of our services, we may take photographs of installed equipment, cabling, or completed works for documentation, quality assurance, fault diagnosis, training, and warranty purposes.

These photographs are processed under our legitimate interests in operating and supporting our business, in accordance with UK GDPR Article 6(1)(f). Where photographs may incidentally include personal data, reasonable steps are taken to minimise visibility and protect such data. Images are retained only for as long as necessary.

Remote Access & Technical Support

Where required to provide technical support, we may request temporary remote access to customer systems, including networking, CCTV, alarm, or smart-home platforms.

Remote access is:

  • Consent-based under UK GDPR Article 6(1)(a)
  • Time-limited and purpose-specific
  • Logged where technically possible
  • Restricted solely to tasks requested or approved by the customer

Remote access is never enabled without the customer’s knowledge and can be withdrawn at any time.

Further details relating to installation activities and technical access are set out in our Terms & Conditions.

6.Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, accounting, and warranty requirements.

When personal data is no longer required, it is securely deleted or anonymised.

7. Sharing Your Personal Data

We may share personal data only where necessary and lawful, including with:

  • Trusted suppliers, subcontractors, or service providers involved in delivering our services
  • Professional advisers (such as legal or accounting providers)
  • Law enforcement or regulatory bodies where legally required

We:

  • Share only the minimum data necessary
  • Do not sell or rent personal data
  • Do not share data for third-party marketing

Do not transfer personal data outside the UK

8. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent at any time (where consent applies)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide information about how visitors use the site.

How we use cookies

SmartHome-Tech uses cookies to:

  • Enable essential website functionality
  • Analyse website traffic and usage
  • Remember user preferences

We use:

  • Session cookies, which expire when you close your browser
  • Persistent cookies, which remain for a defined period

Third-party cookies

We may use third-party analytics providers that collect anonymised usage data. These providers manage their own cookies and privacy practices.

10. Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.

For more information, visit:

11. Changes to This Policy

We review this Privacy & Cookie Policy regularly and may update it from time to time. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us:

SmartHome-Tech Limited
📧 Email: sales@smarthome-tech.co.uk
📞 Phone: 07961 845 857

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Company Name:

SmartHome-Tech Limited

Registration Number:

12992548

VAT Number:

347862856

Email:

sales@smarthome-tech.co.uk

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