Remote Support

To enable our team to provide remote assistance, please follow the steps below before your scheduled support session.

Step 1 – Download TeamViewer

Download TeamViewer QuickSupport or TeamViewer Full Client using the link provided by our support team, or visit:

TeamViewer Download Page

Step 2 – Install TeamViewer

Open the downloaded file.
Follow the on-screen instructions to complete the installation.
Accept any security or permission prompts that may appear.

Step 3 – Launch TeamViewer

Once installed, open TeamViewer and keep the application running.

Step 4 – Provide Your Details

When requested by a SmartHome-Tech engineer, provide:

Your TeamViewer ID
Your Password (if displayed)

These details allow us to securely connect to your device and assist you remotely.

During the Support Session

Please remain available while the session is in progress.
You may be asked to approve certain actions or provide administrator credentials.
You can end the session at any time by closing TeamViewer.

Security & Privacy

Your privacy and security are important to us. SmartHome-Tech will only access your device with your permission and solely for the purpose of providing support. Remote access sessions are encrypted and can be terminated by you at any time.

If you experience any difficulties installing TeamViewer, please contact our support team and we will be happy to help.

Your Trusted Technology Partner

Policy

Contact

Company Name:

SmartHome-Tech Limited

Registration Number:

12992548

VAT Number:

347862856

Email:

sales@smarthome-tech.co.uk